Сопровождающий на лайнере

Описание

PERSONAL DETAILS:
Liliya Shyryagina
Nationality - Russian
Place: Russia/Sevastopol, Crimea
Height - 176 cm
Weight- 65 kg
Marital status- Single
Languages: Russian, English

Mobile: (+7978)130-27-14

Skype ID: lliliya9-0

E-mail: shyryagina-sevastopol@yandex.ru






OBJECTIVE: To have a successful career in hospitality industry where I can gain a wealth of experience, demonstrate my personal skills and generate revenue to the company.
I am an intelligent, driven and responsible person with a proven track record of achievements and a strong commercial awareness. My objective is to be a part of an international organization, a professional team where I can demonstrate a high level of self-sufficiency and responsibility.
OVERVIEW:
Results oriented, very focused on guest experience, flexible, quick learner, effective communicator, adaptive, determine and a great team player, positive in different situations.
SYNOPSIS:
Excellent presentation professional skills
Ability to maintain hotels standards, policies and procedure
Excellent in customer service and good communication skills
Ability to go the extra mile to provide the extra attention in order to satisfy guests individual needs and wants
Strong ability professional leaderships with guest, manager and colleagues
Organized and focused high stress situations
Flexible and able to work well under pressure and in a fast paced environment
Able to build and maintain relationships with internal and external guests
Proactive approach taker and problem solver
Able to express effectively written and verbal communication in English
Strong organization skills and quick learner
Adaptive to any changes with positive attitude
To prioritize and plan activities, being able to meet deadliness
Good team player, working well with other departments and colleagues



Educational Attainment:
School/College/University
Certificate /Degree
Area of Specialization
Year Completed
Construction College
Designer of Buildings
Constructor
2002
Private School
Certificate of successful
completion
Foreign Languages (English)
Hotel Management
2001
OSBI
Business School
Business Economic
1996

Previous Experience
Employer

Position

Responsibilities:

Date:

Intercontinental
Hotels
Group
Crowne Plaza 5*
Dubai Festival City

Bartender
Belgian Bar
Reported Bar Supervisor/Ass.Manager.
Set up the bar before operation started according standards and policy. Prepare alcohol and non-alcohol beverages for the bar and restaurant. Interact with customers, take drinks and food orders also serve for them. Assess guests' needs and preferences also give recommendations. Make ready guests payment and collect all checks as well. Arrange the bar area by keeping all glasses and bar equipment orderly and cleanly. Mix some ingredients to prepare difference cocktails. Showing creativity and help planning promotions for the bar. Check customers' identification. Restock and replenish bar inventory and supplies. Be always guest focused and nurture an excellent guest experience. Observe guest behavior and help avoid unwanted situations from intoxicated guest. Perform weekly inventory and exchange bar stock using FIFA method. Always give proper handover for the next shift.


12/2017-
11/2019

Jumeirah Group

Jumeirah Beach
Hotel 5*

Guest Relations Executive /Hostess
Receptionist


Reported to Assistant/ Outlet Manager

Greeting all guests and checking reservations, accommodating VIP's guests and their preferences and using the guests names, escorting them to their tables, giving information about specials of the day and promotions , making restaurant reservation for all guests, also for SPA Center ,Beauty Salons and any Sport activities , take food and drinks orders ,checking all guests satisfaction, updating database, being responsible for the experience of each guest make them happy, demonstrate high energy and focus on providing consistently high level of customer service, working closely with the operational colleagues, ensuring all guests experience from the moment before they reach our reception, always anticipate guest needs, assist with any request and go extra miles to satisfy all guest. Preparing daily and revenue reports and send them as well.
In-charge guest database, menu for restaurant (lunch, regular or romantic dinner). Making for all guests memorable experience.
06/2013- 12/2016
Summary of Qualifications:
Computer literacy
Able to operate with computer equipment, fax, copying machine
Able to prioritize and plan activities, being able to meet deadlines
Able to learn quickly, work under pressure in the changing environment
OTHER TRAININGS AND QUALIFICATIONS:
MS Word, Outlook, Opera, Micros - Advanced.
Epicure Restaurant Reservation and Hostess System
Guests Satisfaction and guest needs
Handle Guests Complaints
Selling Techniques and Up selling Skills
Telephone Etiquette and Telephone Skills